BARBEQUES GALORE AUSTRALIA TERMS & CONDITIONS

Effective date: 23/10/2026
Last updated: 23/10/26

1. Introduction

Welcome to the Barbeques Galore website (“bbqrockhampton.com.au”).

These Terms and Conditions (“Terms”) govern your access to and use of the Website, including browsing, purchasing products, accessing promotions and using any services made available through the Website.

In these Terms, “Barbeques Galore”, “we”, “us” and “our” refer to Barbeques Galore Rockhampton and ABN 60 057 779 478. “You” and “your” refer to any person accessing or using the Website.

By accessing or using the Website, you agree to these Terms. If you do not agree, you should discontinue using the Website.

Additional terms may apply to specific products, services, promotions, gift cards or other offers. Where applicable, those terms will be provided separately.

2. Eligibility and Website Use

You agree to use the Website only for lawful purposes and in accordance with these Terms.

You must not:

• Use the Website in a way that breaches any applicable law or regulation.
• Attempt to gain unauthorised access to the Website, its systems or customer accounts.
• Interfere with the security, functionality or operation of the Website.
• Upload or transmit malicious code, harmful software or unlawful content.
• Use automated systems to extract Website content without our prior written permission.
• Misuse the Website to engage in fraudulent activity or impersonate another person.

We may restrict or suspend access to the Website where reasonably necessary to protect our systems, customers or business, subject to applicable law.

3. Products and Product Information

We endeavour to ensure that product descriptions, specifications, images, dimensions, colours and other information displayed on the Website are accurate and up to date.

However:

• Product images are illustrative only, and actual colours or finishes may vary depending on your device, lighting or manufacturing variations.
• Product specifications, included accessories and packaging may vary between models or manufacturers.
• Some products displayed may be unavailable, discontinued or available only through selected stores or delivery locations.
• Assembly, installation, fuel connections, electrical connections and other services may not be included in the advertised product price unless expressly stated.

You should review the product description, specifications, operating instructions and installation requirements before purchasing.

Nothing in this section excludes any rights you may have under the Australian Consumer Law.

4. Prices and Availability

Unless otherwise stated, prices displayed on the Website are in Australian dollars (AUD) and include GST where applicable.

Delivery fees, installation fees, assembly charges and other additional costs will be disclosed where applicable before you complete your purchase.

We make reasonable efforts to maintain accurate pricing and stock information. However, errors, technical issues or unexpected stock changes may occur.

If a material pricing or product information error affects an order, we may contact you to explain the issue and discuss the available options. We will not treat an order as cancelled or alter an agreed price contrary to applicable law.

We reserve the right to change product prices, descriptions and availability for future purchases, subject to applicable law and any existing contractual obligations.

5. Orders and Order Acceptance

When you submit an order through the Website, you are making an offer to purchase the selected products in accordance with these Terms.

An automated order acknowledgement confirms receipt of your order but does not necessarily constitute acceptance.

Your order will be accepted when we confirm acceptance or otherwise communicate acceptance in accordance with our ordering process.

We may decline or cancel an order where reasonably necessary, including where:

• A product is unavailable or discontinued.
• A pricing or listing error has occurred.
• Payment cannot be authorised.
• We reasonably suspect fraud or unauthorised activity.
• Delivery to the nominated location cannot be arranged.

If we cancel an order after payment has been taken, we will arrange an appropriate refund where required.

We will not use this section to avoid obligations arising from an accepted order or any rights available to you under Australian law.

6. Payments

We accept the payment methods displayed at checkout.

You agree to provide accurate billing and payment information and confirm that you are authorised to use the selected payment method.

Payments may be processed by third-party payment service providers. Their services may be subject to separate terms and privacy policies.

We do not intend to store full payment card details unless expressly disclosed and handled in accordance with applicable requirements.

Orders may be subject to payment verification and fraud-prevention checks. Any payment holds, refunds or authorisations will be handled in accordance with the relevant payment provider’s procedures and applicable law.

7. Delivery and Collection

Delivery options, estimated timeframes, charges and service availability will be displayed during the ordering process or communicated to you where appropriate.

Delivery arrangements may depend on:

• Your delivery postcode and location.
• Product size, weight and availability.
• Transport and carrier capacity.
• Access to the delivery address.
• Any special handling requirements.

Delivery dates are estimates unless expressly confirmed as guaranteed. We will take reasonable steps to meet communicated timeframes and notify you of material delays where appropriate.

You are responsible for providing an accurate delivery address and any relevant access information.

For large or bulky products, you should ensure that the delivery location is accessible and suitable for the product. Special delivery, assembly or installation services may incur additional charges.

Nothing in these Terms removes any rights you may have if a product is not delivered as agreed or within a legally required timeframe.

8. Assembly, Installation and Product Safety

Some barbecues, heaters, outdoor kitchens and related products require assembly or professional installation.

You are responsible for following the manufacturer’s instructions and applicable safety requirements when assembling, installing, operating, cleaning and maintaining products, except to the extent that responsibility rests with us or another supplier under applicable law.

Gas and electrical installations must be carried out by appropriately licensed or qualified persons where required by law.

You should not use a product until it has been assembled and installed correctly and is safe to operate.

Warranty coverage may be affected by misuse, unauthorised modifications or failure to follow applicable instructions, subject always to your statutory rights.

9. Promotions, Discounts and Special Offers

Promotional offers, discount codes, bundle deals and other special offers may be subject to additional conditions.

Unless expressly stated otherwise:

• Offers are valid only during the advertised promotional period.
• Offers are subject to stock availability.
• Discount codes must be entered or applied in accordance with the instructions provided.
• Offers cannot be combined unless the relevant promotional terms permit it.
• Certain products, brands, services or delivery charges may be excluded where the exclusion is clearly disclosed.

Any minimum spend, eligibility requirements, redemption limits and other material conditions will be stated in the relevant offer.

We reserve the right to correct genuine promotional errors and withdraw or amend future offers, subject to applicable law and any rights already acquired by customers.

10. Returns, Refunds and Exchanges

Our returns and refunds policy applies to purchases made through the Website and should be read together with these Terms. Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

If you wish to return a product, please contact our North Rockhampton Store using the contact details provided on the Website. We may ask for your order number, proof of purchase and details of the reason for the return.

For change-of-mind returns, any applicable eligibility conditions, timeframes, product condition requirements and return costs will be disclosed in our returns policy.

Products that have been used, assembled, installed, customised or specially ordered may be subject to specific return conditions, where lawful and disclosed before purchase.

Nothing in this section limits your rights under the Australian Consumer Law. If a product is faulty, unsafe, not of acceptable quality, not fit for its disclosed purpose or does not match its description, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

We will assess returns and consumer guarantee claims in accordance with applicable law. A change-of-mind policy does not replace or restrict your statutory rights.

11. Australian Consumer Law and Product Warranties

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, you may be entitled to:

• A repair, replacement or refund for products that fail to meet applicable consumer guarantees.
• Compensation for reasonably foreseeable loss or damage resulting from a failure to comply with a consumer guarantee.
• Other rights or remedies available under applicable law.

Some products may also be supplied with a manufacturer’s warranty or an additional Barbeques Galore warranty. The applicable warranty period, conditions, exclusions and claim process will be set out in the relevant warranty documentation.

Any voluntary warranty operates in addition to, and does not replace, your rights under the Australian Consumer Law.

Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy where doing so would be unlawful.

12. Website Content and Intellectual Property

Unless otherwise stated, intellectual property rights in the Website and its content, including text, photographs, graphics, logos, product descriptions, page layouts and other materials, belong to or are licensed to the relevant rights holder.

You may access and use the Website for personal, non-commercial purposes.

You must not reproduce, distribute, publish, modify, commercially exploit or create derivative works from Website content without the relevant rights holder’s permission, except where permitted by law.

Product names, trademarks and logos belonging to third-party manufacturers remain the property of their respective owners.

Nothing in these Terms transfers ownership of any intellectual property to you.

13. Customer Accounts

If the Website allows you to create an account, you must provide accurate information and keep your login credentials secure.

You are responsible for activity conducted through your account, except to the extent that responsibility cannot lawfully be attributed to you.

You should notify us promptly if you suspect unauthorised access to your account.

We may suspend or restrict an account where reasonably necessary to address suspected fraud, security concerns or a material breach of these Terms, subject to applicable law.

14. Customer Reviews and Submissions

If you submit a review, photograph, comment, testimonial or other content through the Website, you confirm that:

• You have the right to submit the content.
• The content is not knowingly false, misleading, unlawful or defamatory.
• The content does not infringe another person’s intellectual property, privacy or other legal rights.

You grant us a non-exclusive, royalty-free licence to use, reproduce, display and publish the submitted content for purposes connected with operating, promoting and improving our business, subject to applicable law and our privacy obligations.

We may moderate or remove content that breaches these Terms or applicable law. We will not remove genuine negative feedback merely because it is unfavourable.

You should not include sensitive personal information in publicly visible reviews.

15. Third-Party Websites and Services

The Website may contain links to third-party websites, manufacturers, payment providers, delivery providers or other services.

These third parties operate independently and may have their own terms and privacy policies.

We do not control third-party websites and are not responsible for their content or practices, except to the extent liability cannot lawfully be excluded.

A link to a third-party website does not necessarily constitute an endorsement of that website or its products.

16. Privacy and Personal Information

We handle personal information in accordance with our Privacy Policy and applicable privacy laws.

Personal information may be collected and used to process orders, arrange delivery, provide customer support, administer promotions, manage accounts and meet legal obligations.

Where applicable, information may be shared with payment processors, delivery providers, technology providers and other service providers for legitimate business purposes.

Please read our Privacy Policy for further information about how personal information is collected, used, stored and disclosed, and how you may exercise your privacy rights.

Privacy Policy:

17. Website Availability and Accuracy

We aim to keep the Website available, secure and accurate. However, we do not guarantee that access will always be uninterrupted, error-free or free from harmful components.

Maintenance, technical issues, telecommunications failures or events outside our reasonable control may affect Website availability.

To the extent permitted by law, we are not responsible for loss caused by interruptions or errors that are beyond our reasonable control. This does not exclude liability that cannot lawfully be excluded.

We may update Website content, functionality and services from time to time.

18. Limitation of Liability

To the maximum extent permitted by applicable law, we exclude liability for loss arising from your use of, or inability to use, the Website where that loss is not caused by our breach of these Terms, negligence or other actionable conduct.

We are not responsible for indirect or consequential loss to the extent that such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability for:

• Rights or remedies that cannot be excluded under the Australian Consumer Law.
• Fraud or fraudulent misrepresentation.
• Death or personal injury where liability cannot lawfully be excluded.
• Any other liability that cannot legally be limited or excluded.

Where permitted by law, any applicable limitation relating to goods or services will apply only to the extent allowed by the relevant legislation.

19. Indemnity

To the extent permitted by law, you agree to be responsible for losses, costs or claims directly arising from your unlawful use of the Website or your material breach of these Terms.

This clause does not require you to indemnify us for losses caused by our own negligence, breach of law or other conduct for which liability cannot lawfully be transferred to you.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, Website, products, services or legal obligations.

The latest version will be published on the Website with its effective date.

Changes will apply from the stated effective date, subject to applicable law and any contractual rights already acquired. Changes will not retrospectively remove rights you already have.

You should review these Terms periodically.

21. Governing Law

These Terms are governed by the laws of New South Wales, Australia, unless another law must apply.

The parties submit to the jurisdiction of the courts of New South Wales and any courts competent to hear appeals from those courts, subject to applicable law.

Nothing in this clause limits any mandatory rights or protections available to consumers under Australian law.

22. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be read down or severed to the extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

23. Entire Agreement

These Terms, together with any applicable policies and additional terms expressly incorporated into them, govern your use of the Website.

Where a separate agreement applies to a particular purchase or service, the relevant documents should be read together. Nothing in this clause overrides mandatory consumer rights or any term that cannot lawfully be excluded.

24. Contact Us

If you have questions about these Terms, your order or a product, please contact us:

Business name: Loveday Enterprises Pty Ltd
Trading name: Barbeques Galore Rockhampton
ABN: 60 057 779 478
Email: bbqrock@bigpond.net.au
Phone: 07 49265405
Postal address: 431 Yaamba Road, Park Avenue QLD 4701, North Rockhampton

Website: https://www.barbequesgalore.com.au/

We will endeavour to respond to enquiries within a reasonable timeframe.